Frequently Asked Questions
From the product knowledge, how to order, to customer satisfaction, find frequently asked questions below.
General Questions
Gadget Skins / Covers / Wraps is the extra layer for your device intended to protect the gadget from scratches,
Exacoat is a leading brand in the Indonesian gadget skins industry. We use imported materials with the highest precision, focusing on protection. Our skins won’t leave any residue when removed and your gadget will look the same as the time you applied the skin. Read more about us here.
Exacoat provides the highest level of precision skins with 360° innovation, using the best material in the world authentic 3M material imported directly from USA, Japan, Italy, and France.
With installation warranty, first in the world.
3M is a worldwide leading brand with the highest quality vinyl. We are using the type of vinyl that is very rare and not produced in Indonesia
About Skins
Available skins can be seen on our website.
You can also search for your device by clicking the search button on the top right.
If you cannot find your device, you can join our Premiere Program.
Model 360° protects all parts of the body, including the side bezels.
(Not including the power button, volume button, and sim tray.)
Model Cut protects only the backside of the device. Case-friendly.
All skins from Exacoat are using an authentic 3M vinyl material that leaves no adhesive residue and made to protect your device from scratches, mold and dirt.
All of the skin pictures can be seen on the product page.
Pictures are taken by exacoat and protected by copyright.
Installation tutorial can be seen on How to apply page.
Exacoat accents is an additional skin to get 2-tone colors.
The accents will be installed on the top of the body skins.
Including 2pcs of Exacoat™ logo.
This picture is the example of Lemon Yellow skin installed with Accents – Matte Black
Order / Purchases
An account is not required in making an order, however, a registered account is useful to keep order history, manage addresses, or track the order status.
Payment will be confirmed automatically.
If the payment does not match the nominal with the payment code, please do a manual confirmation on the confirmation page.
For Indonesia customers, we accept payment through Bank BCA, Bank Mandiri, Credit Card, and GO-PAY.
For International customers, we accept payment through Credit Card and PayPal.
For any problem that occurred during the checkout process, please contact us.
Shipping
We do ship internationally.
For International shipment:
Order will be picked up by POS Indonesia in 1-2 business days after order has been made, and the tracking number will be sent on the next day. Your shipment email will be delayed to wait for the tracking from POS Indonesia.
For Indonesian shipment:
Orders with confirmed payments before 3:00 pm will be sent the same day and 2.00 pm on Saturday.
If the order made exceeds the daily shipment time, the order will be sent to the next day. No shipment on Sunday and national holiday.
If the shipment exceeds the estimated shipping time, please contact the courier of your choice and provide the tracking number. If you need any help, contact us and please provide your order number.
Order Status
Payment confirmation will be automated in every 30 minutes.
If the payment does not match the nominal with the payment code, please do a manual confirmation on the confirmation page.
Order status can be seen in Status Page, your Account Page, and also from your e-mail.
“Waiting for Payment”
After you place an order, you will receive a confirmation email from exacoat.
Please do the payment so that the order can be processed immediately.
“Payment confirmed”
Your payment has been confirmed and your order will be processed.
“Ready to Ship”
Your order is ready and ready to ship.
“Shipped”
Your order has been shipped by exacoat. Please check the tracking number by email or Status Page. The tracking number can be seen on the status page, and also by e-mail from exacoat after the order being sent.
The tracking number can be tracked within 1×12 hours from the time email was received.
The tracking number can be seen on the status page, and also by e-mail from Exacoat after the order is shipped.
Customer Satisfaction
If you received a defective product caused by a production error, please contact us including the product picture that you received a maximum of 5 days after you receive it.
We will replace it with the new one. (Not applicable for installation error)
If you received different goods from what you ordered, please contact us and provide the detailed pictures of the defective goods you received a maximum of 5 days counted from the date when the goods arrived at your address.
The product can be replaced only if the goods are still in perfect condition.
You can gently take off the skin and try to install it again assisted by a hairdryer or heat gun. See the How to Apply Page.
If your order is still less than 2 days after you received it, you are able to claim the installation warranty. See more on the Installation Warranty Page.
If you are not satisfied with our product or service, don't worry, we have a 30-Day Money Back Guarantee. You can get a refund as a store credit or to your bank. See more details on the Refund Policy Page.
Partnership
For detailed information on how to be a reseller, please contact us.
If you want to:
- Request a skin sample from us to be reviewed on your channel or media
- Collaborate on the design to be released as a skin
- Collaboration by bundling with a product
Please contact us.
We also have an affiliate program which can be read here.
