We’re so confident in our product that we offer a 30-day money back guarantee if you are unhappy with our products or service.
- Special orders: Any Goods ordered that is not stock, per customer request
- The Goods that were purchased with store credit (Exacoat Wallet) with any amount
- The Goods from a warranty or insurance claims
- Any variants of DUSK Hybrid Case
See more on Refund policy.
In order for the Goods to be eligible for a refund, please make sure that:
- The Goods were purchased on exacoat.com
- The Goods were purchased in the last 30 days
- The Goods are complete and in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
See more on Refund policy.
If you have fulfilled all of the requirements above, then you are ready for the next step.
You will have 2 options for the refund:
0%
Refund to your bank account or PayPal
Minus a 30% fee for administration and operational costs, to your bank account or PayPal.
0%
Refund as a store balance
Store balance will be added to your account wallet and can be used upon checkout.