30-day Money Back Guarantee

You read that right – we offer a 30-day money-back guarantee. If you’re not 100% satisfied with your skin within the first 30 days, simply reach out to us and we’ll provide a full refund.

We want you to feel confident and happy with your purchase, which is why we offer this risk-free guarantee.

Worry-free, hassle-free.

We’re so confident in our product that we offer a 30-day money back guarantee if you are unhappy with our products or service.

  • Special orders: Any Goods ordered that is not stock, per customer request
  • The Goods that were purchased with store credit (Exacoat Wallet) with any amount
  • The Goods from a warranty or insurance claims
  • Any variants of DUSK Hybrid Case 

See more on Refund policy.

In order for the Goods to be eligible for a refund, please make sure that:

  • The Goods were purchased on exacoat.com
  • The Goods were purchased in the last 30 days
  • The Goods are complete and in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

See more on Refund policy.

I want to refund my order.

To refund an order, make sure to fulfill all the requirements above.
You will have 2 options for the refund:


Refund to your bank account

Minus a 30% fee for administration and operational costs, to your bank account or PayPal.


Refund as a store balance

Store balance will be added to your account wallet and can be used upon checkout.

If you request a refund, the cashback earned on that order will be deducted from your wallet. If the cashback was used on another order, the refund will be reduced by the used cashback amount.