30-day Money Back Guarantee
You read that right – we offer a 30-day money-back guarantee. If you’re not 100% satisfied with your skin within the first 30 days, simply reach out to us and we’ll provide a full refund.
We want you to feel confident and happy with your purchase, which is why we offer this risk-free guarantee.
Worry-free, hassle-free.
We’re so confident in our product that we offer a 30-day money back guarantee if you are unhappy with our products or service.
- Special orders: Any goods that are not regular stock items and were ordered per customer request
- Promotional items: Any products purchased during an active promotional period, including those bought with a coupon code or as part of a "Buy One, Get One" (BOGO) offer, bundled products offered at a special price, or free gifts with purchase.
- Warranty or insurance claims: Products received as part of a warranty replacement or insurance claim
- Specific product variants: Any variants of the DUSK Hybrid Case or EDGE 3D products
Please refer to our complete Refund Policy for more details on eligibility, the return process, and refund methods.
In order for the Goods to be eligible for a refund, please make sure that:
- The Goods were purchased on exacoat.com
- The Goods were purchased in the last 30 days
- The Goods are complete and in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Our refund policy does not cover the original shipping cost, and any subsidized shipping cost will be deducted from the refund amount.
See more on Refund policy.
I want to refund my order.
To refund an order, make sure to fulfill all the requirements above.
You will have 2 options for the refund:
0%
Minus a 30% fee for administration and operational costs, to your bank account or PayPal.
See more on Refund policy.
0%
Store balance will be added to your account wallet and can be used upon checkout.
See more on Refund policy.
Request a refund:
If you request a refund, the cashback earned on that order will be deducted from your wallet. If the cashback was used on another order, the refund will be reduced by the used cashback amount.
Our refund policy does not cover the original shipping cost, and any subsidized shipping cost will be deducted from the refund amount.
