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Have any questions?

Find it out below!

FAQs

Gadget Skins / Covers / Wraps is the extra layer to protect your device. exacoat provides the highest level of precision skins with 360 ° innovation, using the best material in the world authentic 3M material imported directly from USA and Japan. With installation warranty, first in the world.
Every skin has their own unique texture that you can choose up to your preference.

exacoat is a brand that leads the gadget skin market in Indonesia by using the best material and prioritizing the highest precision.

exacoat provides the highest level of precision skins with 360° innovation, using the best material in the world authentic 3M material imported directly from USA and Japan.
With installation warranty, first in the world.

3M is a worldwide leading brand with the highest quality vinyl. We are using the type of vinyl that is very rare and not produced in Indonesia

Skins

Available skins can be seen in our shop.
You can also search for your device on Find my device page
If you cannot find your device, please visit Request page

Model 360° protects all parts of the body, including the side bezels.
(not including the power button, volume button, and sim tray.)

Model Cut protects only the backside of the device. Case compatible

All skins from exacoat are using an authentic 3M vinyl material that leaves no adhesive residue and made to protect your device from scratches, mold and dirt.

All of the skin pictures can be seen on the product page.
Pictures are taken by exacoat and protected by copyright.

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Installation tutorial can be seen on How to apply page.

exacoat™ accents is an additional skin to get 2-tone colors.
It is installed on the top of the body skins.
Including 2pcs of exacoat™ logo.

Picture above is the example of Slate skin installed with Accents – Lemon Yellow

See the illustration of Accents in exacoat Accents Studio page.

Order / Purchases

An account is not required in making an order, however, a registered account is useful to track the order status

Payment will be confirmed automatically.
If the payment does not match the nominal with the payment code, please do a manual confirmation on confirmation page.

For Indonesia customers, we accept payment through Bank BCA, Bank Mandiri, Bank BNI, Credit Card, and GO-PAY. For International customers, we accept payment through Credit Card and PayPal.

For any problem that occurred during the checkout process, please contact us.

exacoat Official Store is available on Tokopedia, Shopee, and Blibli.

Shipping

Orders with confirmed payments before 3:00 p.m. will be sent the same day.
For Saturdays, shipments are done at 12.00 WIB.
If the order made exceeds the daily shipment time, the order will be sent to the next day. (No shipment on Sunday)

For shipment with GO-SEND, please place the order through Tokopedia.

If the shipment exceeds the estimated shipping time, please contact us, and please inform us your order number.

JNE Contact Center: (021) 2927 8888

Order Status

Payment confirmation will be automated in every 30 minutes.
If the payment does not match the nominal with the payment code, please do a manual confirmation on confirmation page.

Order status can be seen in Status Page, your Account Page, and also from e-mail.

“Waiting for Payment”
After you place an order, you will receive a confirmation email from exacoat.
Please do the payment so that the order can be processed immediately.

“Being Prepared”
We will confirm your payment automatically and your order will be processed.

“Ready to Ship”
Your order will be sent in the same day.

“Order Sent”
Your order has been shipped by exacoat. Please check the tracking number by email or Status Page. The tracking number can be seen on the status page, and also by e-mail from exacoat after the order being sent.
The tracking number can be tracked within 1×12 hours from the time email was received.

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The tracking number can be seen on the status page, and also by e-mail from exacoat after the order being sent.

Customer Satisfaction

If you received a defective product caused by a production error, please contact us including the product picture that you received a maximum of 5 days after you receive it.
We will replace it with the new one. (Not applicable for installation error)

If you received different goods from what you ordered, please contact us accompanied by attaching the detailed pictures of the defected goods you received a maximum of 5 days counted from the date when the goods arrived at your address.
The product can be replaced only if the goods are still in perfect condition.

You can gently take off the skin and try to install it again assisted by a hairdryer/heat gun. See How to Apply page

Others

There are several requirements to be exacoat reseller. For the detailed information please directly contact us through email on the contact page.

To request a skin sample from us for review, please provide information about your review channel via email on the Contact Us page