We really care
about your device.

Warranty

Mess up the skin installation?
We will replace it with the new ones.

We understand that mistakes can occur at any time,
therefore,
exacoat provides an installation warranty for all products, without exception.

Terms and conditions for warranty claims:

  1. Confirm the warranty and take steps for warranty claims within the maximum time of 2 days since the item was received.
  2. The replacement can only be claimed a maximum of one time.
  3. Warranty is not applicable for additional products (camera, logo, accents, etc).
  4. The claiming process can be done online only.

Warranty claims procedure:

  1. Contact exacoat Care (Whatsapp).
  2. List the order number, name and product as well the claimed part.
  3. After being confirmed by our team, cut / tear skin into several parts. (To avoid misuse of the warranty claims)
  4. Submit a video that shows the process of the skin being cut/torn.
  5. Cover the shipping cost of the replacement within 1 day or the warranty is considered invalid.
Note: the replacement is the same according to the previous order.