We really care
about your device.

Warranty

Our skin is easier to apply than the other,
we guaranteethat you could do it.

Unlike screen protectors or other skins that can be applied once, our skin can be removed and applied multiple times if it doesn’t fit.
If your skin damaged on installation in 2 days within the item being received, we will send you the new one.

Problems you may face:

1. The skin does not fit

Explanation: All skins from exacoat have went through professional measurement by our team and then quality controlled before delivered to you. If the skin does not fit on charging port (Model 360), then you are not applying it according to our tutorial on How to Apply.

Solution: Pull up the skin, put it on the 3M paper, and then blow it with hairdyer until the skin is flat like new. Follow the installation tutorial from exacoat which is starting from the charging port or camera cutout. Need help? contact exacoat Care.

 

2. Skin won’t stick

Explanation: Skin that does not stick usually caused by the lack of heat given from the hairdyer. Heat will make the skin to be more flexible. Authentic 3M material is thicker than other skin, so you will get added protection, but the installation process needs hairdryer so the skin will be flexible and following the surface perfectly.

Solution: Heat up the skin with hairdryer longer ~30 seconds, until the skin looks flexible, then apply again according to the tutorial.

 

3. Skin wrinkled at the corner

Explanation: The skin that wrinkles usually occurs because the heat given is still insufficient, so the skin is still stiff. Authentic 3M material is thicker than other skin, so you will get added protection, but the installation process needs hairdryer so the skin will be flexible and following the surface perfectly.

Solution: Heat longer with a hairdryer ~ 30 seconds, then scrub vigorously. (Video instruction)

 

Note: as long as the skin is not torn and dirty, installation can still be done.
Just put the skin back on the base and heat it with a hairdryer, the skin will returnto its original shape.

Terms and conditions for warranty claims:

  1. Confirm the warranty and take steps for warranty claims within the maximum time of 2 days since the item was received.
  2. The replacement can only be claimed a maximum of one time.
  3. Warranty is not applicable for additional products (camera, logo, accents, etc).
  4. The claiming process can be done online only.

Warranty claims procedure:

  1. Contact exacoat Care (Whatsapp).
  2. List the order number, name and product as well the claimed part.
  3. After being confirmed by our team, cut / tear skin into several parts. (To avoid misuse of the warranty claims)
  4. Submit a video that shows the process of the skin being cut/torn.
  5. Cover the shipping cost of the replacement within 1 day or the warranty is considered invalid.
Note: the replacement is the same according to the previous order.