TERMS AND CONDITIONS FOR USING THE EXACOAT.COM SITE
Orders made through the site www.exacoat.com or through Exacoat customer service will be sent on the same day if payment is made before the cut-off time on each day:
- Monday-Friday: 15.00 WIB
- Saturday: 12.00 WIB
- National Sundays & Holidays: No shipping
If payment of an order is received past the cut-off time, the shipment will be made the next day.
DAMAGES OF DAMAGED / LOST PACKAGES IN THE DELIVERY PROCESS BY JNE
Each of your orders is automatically covered by insurance from JNE for a maximum of 10 times the shipping cost. If the package is damaged/lost in the shipping process by JNE, Exacoat will assist customers in processing claims to JNE. For orders that are worth more than 10 times, the shipping cost is strongly recommended to use JNE insurance. The JNE insurance costs borne by the buyer are:
0.2% x item value + IDR 5,000 (administration fee)
Example: the price of goods is IDR 250,000, the insurance cost is 0.2% x 250,000 + 5000 = Rp. 5,500
Losses due to a damaged/lost package by JNE will be borne by the buyer if they do not choose the JNE insurance option (without insurance options only will be assisted to claim a maximum of 10 times the shipping cost).
INDEMNITY OF GOODS NOT ACCEPTED
If the goods have not been received within 25 days of the receipt being sent, the Buyer can file a complaint with Exacoat and the Exacoat party will help trace the related package to JNE. If within 25 days there are any complaints from the Buyer, then Exacoat has the authority to complete the transaction and has fulfilled its obligation to deliver the goods and inform the delivery receipt number.
Complaints submitted after 25 days cannot be processed, because the normal limit for submitting a complaint on goods has not been received.
DAMAGE FOR DEFECTS / DO NOT ACCORD WITH THE MESSAGE
If you receive a product defect, aka a production error, please contact us via Whatsapp / Line @ / Email accompanied by a photo of the product you received at a maximum of 5×24 hours after the product you received. The product you receive will be replaced with a new one, with the note that the product is still attached to the base. If the product has been removed from the base, you can process the warranty claim.
If you receive a product that is not in accordance with the order, whether there is a lack or error in cutout, color, type of gadget, etc., please contact us via Whatsapp / Line @ / Email accompanied by a photo of the product you received in a maximum of 5 × 24 hours after the item is received. The product can only be returned if the product condition is still perfect.
This site is an official site from Exacoat, operated and managed by Exacoat. All contents of this site (including without exception all graphics, text, images, photographs, illustrations, and designs, options, and settings) are protected by copyright and/or trademark. The ownership rights of other trademarks may appear from time to time on this site and remain the property of their owners.
You are given limited permission to download material on this site to one personal computer, and to print material from this site, solely for personal purposes, and not for commercial purposes, and on the condition that all copyrights, trademarks or other ownership rights respected and not violated. In every opportunity, Exacoat must be referred to as the source of the existing material. The use of material on this site for other internet sites is not permitted at all. Giving this limited permit depends on your agreement and in accordance with the requirements for using this site. The use of the material in any form from this site includes reproduction (for other purposes except as stated above), modification, distribution or republishing, without written permission from Exacoat, is not permitted at all and is a violation of ownership rights. You have no right to distribute, sell or distribute and you are not permitted to reduce, modify or adapt these devices, including but not limited to translating, decomposing, reverse engineering, dismantling, or creating derivatives from that device.
This site and its contents are published without guarantee at all whether expressed or not. Exacoat rejects all claims for representation and guarantees, including demonstrations but not limited, to their accuracy for certain purposes, to the extent permitted by law. In addition, Exacoat does not represent or guarantee that the information and/or facilities available or accessible through this site are accurate, complete or up-to-date, or that this site is free from errors, including but not limited to viruses or other harmful elements. Users will bear all costs incurred by using this site.
LIMITATION OF LIABILITY
To the extent permitted by law, Exacoat is not responsible for loss or damage (directly or indirectly, caused by negligence or otherwise) due to the use of, or inability to use, material in or facilities or services offered through this site, including, but not limited to, indirect, special or due to loss or damage, loss of data, income, profit or opportunity, loss or damage to property and claims from third parties (even when all operators have been told of possible loss or damage, or possible damage or loss can be estimated). If the clause cannot be applied in whole or in part in certain jurisdictions because of the relevant law, then not under any circumstances Exacoat is responsible for you for damage, loss, and claims (whether it is in the contract, agreement, including, but not limited, levity or else) exceeds the amount you have to pay, if any, because you access this site. There is nothing in this clause which then limits or privileges responsibility for death or disability due to levity. All the same.
You agree to defend, indemnify, and do not endanger operators and directors, employees, workers, and agents of liability claims, damages, costs, and fees, including attorney fees due to: use of sites, materials that are uploaded, e-mailed or transmitted using the site ; violations, violations or allegations of violations of the rules of use.
CHILDREN UNDER 16 YEARS AGE
If you are under 16 years of age, you must ask your parents or responsible permission before:
• Send an email to the site or ask us to send an email to you
• Send information to us
• Buy online
• Give testimonial
With you continuing to use this site and the services available, you confirm that you have received permission from your parents or responsible person.
LINKS FROM THIS SITE
This site contains links to other internet sites in cyberspace. We provide this link for your convenience, and we are not responsible for the contents of the link. We refuse to guarantee, whether express or indirect, the accuracy, validity, reliability or validity of the contents of these sites, and that these sites are free of viruses or other destructive elements.
Those who choose to access this site bear the risk and are based on personal initiatives and are responsible for complying with local law. This requirement is regulated and implemented based on the law in Indonesia.
All disputes under this agreement must be resolved within the Indonesian jurisdiction (comparable) and, by using this site, you mean following the jurisdiction of the judiciary for the purpose of its regulation and removing objections to the existing court or its existence.
Waiver of the provisions of the requirements must be based on a signed letter representing Exacoat to be considered valid. Ignoring certain provisions does not mean that they apply to all provisions or will continue to apply in the future. If there is a court finding that the provisions of the provision are flawed or cannot be applied for one reason or another, then the provision becomes ineffective in accordance with the findings of the court but does not mean removing other provisions. This requirement represents all understanding and agreement between various parties regarding the subject that was promised and defeats all previous statements, understanding or agreement either written or oral, and may not be modified unless written, signed by you and a representative from Exacoat.