We really care
with your device.

Warranty

Failed installing the skins?
we will replace it with the new one.

We understand that mistakes can occur at any time,
therefore,
exacoat provides installation warranty for all products, without exception.

Terms and conditions for warranty claims:

  1. Confirm the warranty and take steps for warranty claims within the maximum time 2 days since the item was received.
  2. The guarantee can only be claimed a maximum of one time per product.
  3. Warranty is not applicable for additional productts (camera, logo, accents, etc).
  4. The claiming process can be done through online only.

Warranty claims procedure:

  1. Contact exacoat Care (Whatsapp).
  2. List the order number, name and product as well the claimed part.
  3. Cut / tear skin into several parts. (To avoid misuse of warranty claims)
  4. Submitting a video that shows the process of the skin being scissors / torn.
  5. Menanggung biaya pengiriman produk garansi yang akan dikirim dalam waktu paling lambat 1 × 24 hours or the warranty is deemed forfeited.
Note: the type of the product to be shipped are in accordance with the product ordered beforehand.