FAQs

About skins

Are there any skins available for my smartphone?

The only available options are those on exacoat.com.
If you cannot find your device on the available options, you can visit this page Request

Will it leaves stain when removed?

All of exacoat’s skins are using authentic 3M vinyl material which will not leave any stain.

Could I see the real picture?

All of the skin pictures can be seen within every product description.
The pictures are real picture from exacoat and protected by copyright

How to install the skin?

For the installation please proceed to how to apply.

Orders / Purchases

Do I need to register an account?

An account is not required in making an order, however a registered account is useful to track the order status

I have done the payment, now what?

For Indonesian, please confirm the payment on confirmation page.
Payment will be confirmed maximum 1×3 hours on business days. For International customers with PayPal, payment are automatically confirmed.

What payment gateways are available?

For Indonesia customers, we accept payment through Bank BCA, Bank Mandiri, Bank BNI, Credit Card, and GO-PAY. For International customers, we accept payment through Credit Card and PayPal.

Why can't I unable to go through the checkout process?

For all the obstacles occurred during the process of making the order, please contact us.

Shipping

When will be my order delivered?

Orders with confirmed payments before 3:00 p.m. will be sent the same day.
For Saturdays, shipments are made at 12.00 WIB.
After this hour, the order will be sent to the next day. (Sunday has no delivery)

I want to use GO-SEND for the shipment, is it available?

For shipment with GO-SEND, please place the order through Tokopedia.

Why does my order haven't arrived yet?

If it took more than the estimated shipment duration, please contact us and please inform us your order number.

JNE Contact Center: (021) 2927 8888

Order Status

Where can I see my order status?

The order status can be seen on your account page and through your e-mail

When will my payment be confirmed?

For payment method with direct bank transfer, please do a confirmation on confirmation pagepayment will be confirmed in 1x3 hours, on business hours. For payment method with PayPal, payment are automatically confirmed.

Where can I track the shipment status?

You can track your order on your account page or with the tracking code sent to your e-mail when the goods are shipped.

Customer Satisfaction

I received defected goods, what should I do?

If you received defected goods, please contact us accompanied by attaching the detail pictures of the defected goods you received maximum in 5×24 hours counted from the date when the goods arrived at your address.
We will replace it with the new one. (Not applicable for installation error)

I received different goods from what I ordered

If you received different goods from what you ordered, please contact us accompanied by attaching the detail pictures of the defected goods you received maximum in 5×24 hours counted from the date when the goods arrived at your address.

Product can be replaced if only the goods have no defect.

I failed to install the skin, what should I do?

You can gently take off the skin and try to install it again assisted by hairdryer/heat gun. Pay attention to the detail on the How to Apply.

Business Partner

I want to be a reseller

There are several requirements to be exacoat’s reseller. For the detail information please directly contact us through email in contact page.

I'm a reviewer/influencer, can we cooperate?

For requesting skin sample from us for review, please inform us your channel through contact page