FAQs

About skins

Are there any skins available for my smartphone?

The only available options are those on exacoat.com
If you cannot find your device on the available options, you can visit this page Request

Will it leaves stain when removed?

All of exacoat’s skins are using authentic 3M vinyl material which will not leaves any stain.

Could I see the real picture?

All of the skin pictures can be seen within every product description.
The pictures are real picture from exacoat and protected by copyright

How to install the skin?

For the installation please proceed to installation tutorial page

Orders / Purchases

Do I need to register an account?

An account is not required in making an order, however a registered account is useful to track the order status

Payment gateaway?

Exacoat accepts payment through Credit Card and PayPal.

Why can't I unable to go through the checkout process?

For all the obstacles occured during the process of making the order, please contact us.

Shipping

When will be my order delivered?

Order will be delivered within 0-1 business day after the payment is verified.

How long is the shipping process?

Registered Mail orders are delivered anywhere in the world within 1-2 weeks. This excludes any time required for customs clearance, which is out of our control.

Your order can be tracked through our tracking system and a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.

Why does my order haven't arrived yet?

If it took more than the estimated shipment duration (1-2 weeks), please contact us and please inform us your order number.

We will do all the best that we can in handling the problem occurred.

Order Status

Where can I see my order status?

The order status can be seen on your account page and through your e-mail

Where can I track the shipmemnt status?

You can track your order on your account page or with the tracking code sent to your e-mail when the goods are shipped.

Customer Satisfaction

I received defected goods, what should I do?

If you received defected goods, please contact us accompanied by attaching the detail pictures of the defected goods you received maximum in 5×24 hours counted from the date when the goods arrived at your address.
We will replace with the new one. (Not applicable for installation error)

I received different goods from what I ordered

If you received different goods from what you ordered, please contact us accompanied by attaching the detail pictures of the defected goods you received maximum in 5×24 hours counted from the date when the goods arrived at your address.

Product can be replaced if only the goods have no defect.

I failed to install the skin, what should I do?

You can gently take off the skin and try to install it again assisted by hairdryer/heat gun. Pay attention to the detail on the installation tutorial.

Business Partner

Saya ingin menjadi reseller, apakah bisa?

There are several requirements to be exacoat’s reseller. For the detail information please directly contact us through email in contact page.

I'm a reviewer/influencer, can we cooperate?

For requesting skin sample from us for review, please inform us your channel through contact page.