The most rewarding loyalty program.

What is Exacoat Club?

Exacoat Club is a loyalty program that lets you earn and collect points on all your purchases to get special benefits, depending on the level (Bronze, Silver, Gold, Platinum).

 

How do I earn Club Points?

You will receive 100 point for every Rp 1000 or 70 point for every $0.1 you spent on Exacoat at exacoat.com and Exacoat offline stores when you provide or checkout with the email address that is registered on exacoat.com. Gold and Platinum member will receive the point with 1.25x multiplier.

Upon sign up, you will get 5.000 points, you can get additional 5000 points by giving a review on exacoat.com from the email you will receive in 3-5 days after the order is made.

We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.

 

I have placed an order but my points are still the same?

Points will be added to your account after the payment is confirmed.

 

Will I still receive points if I am using coupon(s) or the product is on-sale on purchase?

Points will still be earned with coupon(s) usage or on-sale product purchases.

 

Can I use my points in conjunction with promotional discounts?

Points can be used in conjunction with any promotional discounts.

 

How do I achieve Silver level?

To achieve Silver level, earn 15.000 points and you will get benefits such as Exclusive Drops and special promotions.

 

How do I achieve Gold level?

To achieve Silver level, earn 250.000 points and you will get benefits such as Exclusive Drops, special promotions, 1 month insurance on all skins, 1.25x points multiplier, early access to product, and access to get special limited edition skins.

 

How do I achieve Platinum level?

To achieve Silver level, earn 1.000.000 points and you will get benefits such as Exclusive Drops, special promotions, 3 months insurance on all skins, 1.25x points multiplier, early access to product, access to get special limited edition skins, personalized skins, and free shipping on all orders*.

 

Can I exchange my points for cash?

Points can not be exchanged for cash.

 

Where can I see Club points information about my account?

You can see current points balance, remaining points to get to the next level, history logs of points earning/usage, rewards, and how to get more points on the My account page.

 

What happens to my points if my order is cancelled/refunded?

All points earned from this purchase, including bonus points, will be deducted from your account when the order is cancelled/refunded.

 

What happens to my points if part of my order is cancelled/refunded?

All points earned from this purchase, including bonus points, will be deducted from your account if part of the order is cancelled/refunded.

 

Do Points Expire?

Points earned will expire if the member does not have any transaction for one year.