The most rewarding loyalty program you will ever get.

What is Exacoat Club?

Exacoat Club is a loyalty program that lets you earn and collect points on all your purchases to get special benefits, depending on the level (Bronze, Silver, Gold, Platinum), or redeem those points for discount.

 

How do I earn Club Points?

You will receive 100 point for every Rp 1000 or 140 point for every $0.1 you spent on Exacoat at exacoat.com and Exacoat offline stores when you provide or checkout with the email address that is registered on exacoat.com. Gold member will receive the point with 1.25x multiplier, and Platinum member will receive the point with 1.5x multiplier.

Upon sign up, you will get 15.000 points, you can get additional 5000 points by giving a review on exacoat.com, 5000 points by uploading an Instagram story showing your skins and tagging us, and 100 points by daily login on exacoat.com.

We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.

I have placed an order but my points are still the same?

Points will be added to your account after the order is completed (delivered)

 

Will I still receive points if I am using coupon(s) or the product is on-sale on purchase?

Points will still be earned with coupon(s) usage or on-sale product purchases.

 

Can I use my points in conjunction with promotional discounts?

Points can be used in conjunction with any promotional discounts.

 

How do I achieve Silver level?

To achieve Silver level, earn 15.000 points and you will get benefits such as Exclusive Drops and special promotions. Using your points to below 25.000 will get your level back to Bronze.

 

How do I achieve Gold level?

To achieve Silver level, earn 250.000 points and you will get benefits such as Exclusive Drops, special promotions, 1 month insurance on all skins, 1.25x points multiplier, early access to product, and access to get special limited edition skins. Using your points to below 250.000 will get your level back to Silver, below 15.000 to Bronze.

 

How do I achieve Platinum level?

To achieve Silver level, earn 250.000 points and you will get benefits such as Exclusive Drops, special promotions, 1 month insurance on all skins, 1.25x points multiplier, early access to product, access to get special limited edition skins, personalized skins, and free shipping on all orders*. Using your points to below 1.000.000 will get your level back to Gold, below 250.000 to Silver, below 25.000 to bronze.

 

What will my level be if I used all my points?

Level will depend on the current points. If all of your points are redeemed, your level will be back to Bronze.

 

Can I exchange my points for cash?

Points can not be exchanged for cash.

 

Where can I see Club points information about my account?

You can see current points balance, remaining points to get to the next level, history logs of points earning/usage, rewards, and how to get more points on the My account page.

 

Are there any limitations to the number of points that I can redeem?

You can redeem up to 100.000 points in one order.

 

What happens to my points if my order is cancelled/refunded?

All points earned from this purchase, including bonus points, will be deducted from your account when the order is cancelled/refunded. If you redeem points during the purchase, the points will not be returned to your account.

 

What happens to my points if part of my order is cancelled/refunded?

All points earned from this purchase, including bonus points, will be deducted from your account if part of the order is cancelled/refunded. If you redeem points during the purchase, the points will not be returned to your account.

 

If the order that I used (redeemed) my points to get discount get cancelled/refunded, will my points be refunded?

Points that has been redeemed to your purchase is non-refundable for any reason.

 

How do I get the points after following the Instagram / uploading the story about Exacoat?

After following our Instagram / uploading a story and tagging us, contact us to add the points to your account.

 

Do Points Expire?

Points earned will expire at the exact date of the calendar one year after they are earned if the member does not have any transaction for one year.